Web Hosting Toolbox – ALLENTOWN, PA – Software developer Synapse Corporation has switched its managed hosting provider to INetU to receive dedicated account support and security monitoring services that achieve Level 1 PCI compliance. INetU is hosting the Synapse Gateway, which gives merchants access to their transactions with a highly functional user interface.
With INetU, Synapse receives a personal Chief Hosting Officer (CHO) that tends to their particular hosting needs – a luxury they never experienced with their previous provider.
“Having a dedicated Chief Hosting Officer is ideal because they proactively know exactly what we need, whether it’s hardware or security,” said Synapse Corporation Chief Technology Officer Kyle Biggs. “When you call INetU, your CHO is on the phone in seconds and the personal knowledge they have with your business is a huge timesaver – we practically finish each other’s sentences at this point.”
With its previous provider, Synapse Corporation felt like just another number rather than a valued customer that could not afford to be kept waiting. A customer service phone call would result in being bounced around to different support personnel who had no previous interaction or relationship with the company.
“It was hard to do business while waiting for messages to be returned,” said Biggs. “INetU was more than happy to offer Synapse the personal support, timely troubleshooting and customized hosting solution it requires.”
In addition to dedicated personal customer service, Synapse Corporation also looked to INetU to meet the company’s unique security support necessary to maintain Level 1 PCI compliance. INetU handles all of Synapse Corporation’s auditing and monitoring software, something the company’s old provider didn’t perform. INetU proactively contacts them in minutes should any security issues arise. This service allows Synapse Corporation to free up resources and focus on what they do best.
About INetU Managed Hosting
INetU is a leading managed hosting provider serving customers worldwide. Dedicated to building long-term relationships with its clients, INetU supports many popular Web applications and provides highly reliable hosting for enterprise websites in the Online Retail, Healthcare, Financial Services, SaaS, Web Development, Education, Government, Consulting, and Non-Profit sectors. INetU recently scored a 96.5% customer satisfaction rating and is PCI, SSAE 16 Type II, ISAE 3402 and Safe Harbor compliant. To learn more, visit www.inetu.net.
About Synapse Corporation
Synapse Corporation is a partner to small and medium businesses that seek to align their business and IT missions. Synapse delivers intelligent solutions in custom applications, web portals, knowledge management and payment applications. Synapse prides itself on the ability to analyze and support the unique needs of organizations throughout the software development lifecycle, taking a vision and creating reality. For additional information, please visit www.synapsecorporation.com.
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